RESER Robot Technology - Customer Feedback Form

Robot Technology

Customer Feedback Form

Dear customer,

we appreciate your business and want to make sure that we are meeting your expectations and needs and like to investigate in what areas you think we can or should improve. Please take a few minutes to share your view on RESER, our product portfolio, our quality level, our responsiveness etc.

Your contact information (not required)
Company:
Contact Person:
Contact E-Mail:

Refurbishment services Please answer question 1-5 in case you shipped a product to RESER for repair or refurbishment
1. How would you describe the quality of refurbished device upon arrival?
	Very good Good Average Poor Bad
2. If the quality was not satisfying, would you please explain what happened and why you are not so satisfied? If you were satisfied, can you explain what you appreciated?

3. Indicate below how RESER handled your concerns after you informed that the performed service was not satisfying.
	Very good Good Average Poor Bad
4. How satisfied are you with the overall performance of the serviced device since the issues have been resolved?
	Very satisfied Reasonably satisfied Neutral Unsatisfied
5. If you like, please use the text area below to explain in more detail your experience with RESER's refurbishment service. (for example: price of service, the way you were handled during the sales process, the length of the turnaround time, how you were kept updated during refurbishment, quality of the documentation you received with your product, packaging of product, follow-up after delivery of the goods at your site)?

On-site support Please answer question 6 and 7 in case a RESER field service engineer visited your site
6. Please share your opinion about the on-site support provided by RESER

	I totally agree	I agree	Neutral	I disagree	I totally disagree
The service engineer handled my request pro-actively
The service engineer was knowledgeable
The service engineer did a great job
The service engineer was courteous
The service engineer was aware of and respected the on-site rules and safety policy

7. Would you like to add any additional comments to performance of RESER regarding on-site support?

Overall impression of RESER
8. How satisfied are you with RESER, including our product portfolio, quality, cost and customer support services?
	Very satisfied Reasonably satisfied Neutral Unsatisfied
9. Do you have any suggestions how RESER could (further) improve their services for you?

Customer Feedback Form

Your contact information

Refurbishment services

On-site support

Overall impression of RESER